FAQs

Here are our answers to the most commonly-asked questions. If you don't find what you're looking for, please contact us--we're always happy to help!

Shipping policy

Use this section for any descriptive text you need to fill out your pages or to add introductory headings between other blocks.

We ship all over the United States, and can also ship internationally. Standard shipping time and rates will vary for international orders.

Our standard turnaround time for orders is 2-3 days prior to shipping out the door. Some custom sticker orders, may take several days to complete depending on their complexity and size. In general we estimate our custom sticker orders will take between 3-5 days to setup and print prior to shipping to you.

Returns and exchanges

Yes we do offer returns and refunds if there is a defect or problem with your order. The product has to be returned within 30 days of purchase, and in unused and undamaged condition. For more details, please read our Return Policies.

First, please don't ship back your order without contacting us! You can use our contact form to tell us about your problem, and we'll be happy to help you resolve the issue. If a return is needed, we'll give you a return authorization number, and you can then ship your order back to us at:

Sticker Simple LLC
10752 Deerwood Park Blvd.
South Waterview II, Suite 100
Jacksonville, FL 32256

Preparing artwork for printing

If you're ordering custom stickers, you can upload your own artwork to be printed onto the stickers. These answers will help you make sure your art is ready for printing.

At Sticker Simple, we accept both vector and bitmap-based artwork for printing on your custom stickers.

Vector files formats we accept are .AI, .EPS, .SVG, and .PDF.

Bitmap image formats we accept are .PSD, .TIF, .PNG, and .JPG.

Vector images are created with mathematically calculated curves, outlines and shapes. In general, vector images work best for (but is not limited to) artwork with solid colors, bold shapes, such as logos, text, and flat color illustrations.

The awesome thing about vector images is that because they're made of shapes, not pixels, they can be scaled up to any size needed, making them ideal for printing custom stickers at a variety of sizes!

You'll need to use a vector graphics program such as Adobe Illustrator to create vector images.

Vector files formats we accept are .AI, .EPS, .SVG, and .PDF.

Bitmap images are best for high-color complex artwork such as photography and rich art with lots of color.

The downside for bitmaps is that they can't be scaled up to a larger size without losing quality (meaning blurry prints, not good!), so make sure your artwork is at least 300 dpi (dots per inch) for the final size you want printed. That means if you want a 10" x 5" sticker, 150 dpi equals an image resolution of 3,000 x 1,500 pixels (300 * 10 by 300 * 5).

The common bitmap image formats we accept are .PSD, .TIF, .PNG, and .JPG.

Note: be cautious with .PNG and .JPG image, as these are "lossy" compressed image formats, and it's easy to create an image that is compressed and loses quality. Make sure that if you're using .PNG or .JPG you set the quality of the image to 100%.

Follow this simple guidelines to make sure your stickers print with no issues and at the best quality.

1. Make sure the resolution is at least 300 dpi

Your bitmap images should always be saved at a resolution of at least 300 dpi (dots per inch).

You should avoid using pictures and graphics saved from the internet: they are often low resolution, typically 72 dpi or 96 dpi, and will appear pixilated and blocky when printed (not to mention the potential copyright issues. You should never use images unless you make them or have license or permission to use them).

2. All images should be in CMYK color mode

Make sure your artwork is in CMYK mode, not RGB mode.

(CMYK stands for "Cyan, Magenta, Yellow Black", RGB is "Red, Green, Blue"). Our printers separate your artwork into separate print passes using Cyan, Magenta, Yellow, and Black inks. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

3. Make sure your artwork has a 1/8 inch (.125") "Safe Area" around the edges.

Any important artwork information, such as the logo, text, etc, should be no closer than 1/8" from the edge of the sticker to avoid potential artwork cropping. If you are doing edge-to-edge (full-bleed) printing, you should make sure the background of your artwork extends out past the sticker edge by 1/8". See the "What is edge-to-edge printing?" question below for more information.

Also known as "full-bleed" printing, our edge-to-edge option means we'll position and scale your artwork so there it extends .125" (1/8") over the cut edge of your stickers, meaning the ink will cover the entire sticker surface.

Without this option selected, our normal printing includes a white gap of at least .125" between the ink and edge of sticker. Please ensure your artwork is sized and designed accordingly to accommodate edge-to-edge printing. That means you will need to add .25" (1/4") to the overall size of your art to extend beyond the cut lines.

For example, if you're printing a 3" x 5" oval, your artwork will need to be 3.25" x 5.25".

Die-cutting is the process of cutting out your stickers into a custom shape. Die-cut stickers are a sleek, modern look that gives your designs a ton more impact. In order to ensure your stickers are printed and cut properly, we require that your artwork is set up for die-cutting.

To set up your file, add a new layer above your artwork named "DIE-CUT", and create the desired die cut shape with a 0.5pt stroke set to 100% Magenta in color. This cut path shouldn't have any sharp corners. The standard minimum corner radius is .05", but we recommend a standard corner radius of 0.125" (1/8").

If you need help setting up a die-cut guideline, please upload your artwork and use the order comments to request die-cut setup. We will set up your die-cut line and have you approve the shape as part of your digital proof approval process. Note that there may be an additional setup fee for complex die-cuts. We'll let you know first if this is the case.

Yes, we can print spot colors! If you need specific Pantone spot colors, please set up your artwork accordingly with the correct colors, and include the spot color numbers in your order comments when you place your order.

Digital Art Proofs

If you're ordering custom stickers, we will send you a digital art proof to review before we print your order. These are the common questions we get about the digital proofing process.

A digital proof is a one-off print-ready copy of your artwork document that shows your custom artwork after we've completed all our printing setup processes. 

This art proof is your last and best opportunity to make sure that your custom sticker order comes out in the way you want. It's critical that you carefully review and inspect the digital proof to help us deliver an accurate and flawless sticker order on the first run.

When you approve a digital proof, you are giving your sign-off on the order. So it's important to review the proofs carefully. If there are errors represented in the proof (such as a misspelling, incorrect art alignment, or other issue) and you don't review, but give approval for printing, we are not liable for these errors, and you will have to re-order the stickers to correct the issues.

Don't worry, we want to make sure your sticker order turns out amazing! That's why we require these digital proofs.

If you find an error or potential issue in your digital proof, we want to know! Make sure you do not approve this proof, but instead click "Reject" and leave comments about what errors you found and how you'd like them fixed. This proof will be bounced back to our design team with your comments, and we will then address the problems and send you a new digital proof for review with those errors fixed.

In short, unless you say the proof is approved by clicking the Approve button, we will not go to print with your order. You have the control over when you feel the artwork is ready for print.

As many as needed to get your order right.

Generally, we will get things right on the first proof. Sometimes, revisions are necessary, though, and we're happy to work with you to get your artwork setup to produce awesome stickers. If for some reason we encounter several issues, it's often best we connect via phone or email for deeper and more clear discussion. We'll reach out to you if we think we can get your order ready more efficiently by a quick phone call.